Property Management

Scott Gray, and the Golden Rule [Real Estate Management Team] has been a tremendous blessing to me. Words cannot express my gratitude and thanks for how this team has literally blessed my family. The patience, the professionalism, and the compassion of Scott and Jenny Gray is truly refreshing. Thank you Golden Rule! I would recommend this Property Management Team to my family, friends and loved ones!

“My husband and I have had rental properties for many years and we always rented and maintained them ourselves. We thought we would always be able to continue working. But my husband got very sick and was unable to do our maintenance and I tried to carry on hoping he would get able to work again. Did not happen. Time marched on and I was in an accident that left me incapacitated. We got Golden Rule Property Management to manage our properties. They are doing a great job! We are elderly and really appreciate what they are doing for our properties. They are efficient, they work hard, and they do not give up. I would recommend them to anyone who has rental property and needs help in renting and managing it.”

“It is refreshing to know that there is a company, more specifically, [Golden Rule Real Estate Team] , that is devoted to excellent customer service and that understands the challenges unique to the military family. Each time I reached out to your team, the level of support and the timely response far exceeded my expectations. You went above and beyond to ensure my needs were met….this is most amazing to me as you placed my needs above those of the company. I sincerely appreciate how grateful you are to the men and women and the family members of those who serve the Nation’s Armed Forces. I am so very pleased with your service and I will recommend your business to others. Don’t change a thing…you got it right.”

“We are ecstatic to have Scott and his team now managing our condo HOA which has been in distress for a long time. The changes for the better were immediate! He negotiated a better deal on the trash and dumpster service right away. That’s been a huge savings for the HOA and a relief to all the property owners. The lawn care service he uses has also done a great job and the property looks better then it has looked in a long time. Golden Rule’s professionalism and responsiveness has been fantastic so we couldn’t be more pleased! Give them a call if you’re considering property management services. You’ll be so glad you did!”

I am really grateful to you and your team for managing my little 4-plex.  I feel like you have done a great job and given me the service and attention that you would have to a much bigger client.  And, I know you have given back to our community.  Thank you for all of your help.  I really appreciate it.

“Golden Rule was the only property management company that was recommended to us by a trustworthy source. We decided to meet with them and see for ourselves; we are thankful we did! Our house was on the market for less than a month during the off-season for rentals; we moved out and three days later good tenants moved in to the house. The process was easy, straightforward, and professional. The great part is they do all the legwork, multiple background checks, and exhaustive research to make sure you get good tenants and you are included in the selection process every step of the way. Thanks [Golden Rule] and keep up the excellent work!”

I have the utmost respect for Scott’s abilities and integrity….Scott has been extremely diligent in responding to the numerous issues and complexities that always come up.

“Scott Gray had spoken to the agents at Sellstate a while back and I know several agents who use your company and highly recommend Golden Rule.  I’m happy to have someone reputable to refer people to!”

“Thank you very much for your help, honesty, and professionalism with our rental property. We appreciate your open communication and consistently keeping in touch with us throughout the transition process from our previous manager. The transition has been seamless and we are thankful to be in the black in such a short time! I will recommend Golden Rule to anyone without hesitation. Thank you!!!

“Myself and my husband have been extremely happy with Scott Gray and [Golden Rule] Property Management. We were displaced as a result of the Waldo Canyon Fire and Scott immediately contacted us to see how he could help. We struggled to find a rental home that would work for us and our pets while our home is being rebuilt. As soon as we let Scott know we were struggling with housing he came up with a great home for us to settle in to during the rebuild process. In addition, with not having rented in many years, Scott was great with working with the property owners to get some needed items repaired and/or replaced so that we could settle in comfortably. This has been a great relief to us during this most stressful time.”

“I called Scott because of a strong testimonial from Mike Kunce, who is a good friend of mine, they took good care of my client and I continue to include them as a preferred property manager.”

“After years of managing my thirteen rental properties myself, I retired and it became increasingly difficult to keep up with all of the responsibilities of property management. My properties were more than half vacant (7 of the 13 units were vacant) and I had to get help. Mrs. Elvira Venson, of the Golden Rule Real Estate Team, got all of the units rented and was extremely professional and efficient. Not only did she get new tenants in quickly,   but was able to increase the rent and secure long-term lease agreements. Golden Rule Real Estate Team kept me completely informed during the process and was always available to answer any of my questions. I have complete trust in their abilities and am very happy I turned my properties over to Golden Rule and Elvira. I highly recommend the Golden Rule Real Estate Team and Mrs. Elvira Venson for anyone’s property management needs.”

“When asked about Scott Gray, I describe him as an honest, reliable, and customer oriented person. I have worked with Scott for a number of years and throughout those years, I only have good things to say about him as a person and businessman.”

“Golden Rule Real Estate has a great hard working staff and everybody seems to be enjoying what they’re doing. I’ve been working here since 2017.  Scott and Jennifer are two great people to work with and there tenants seem very happy with the management.”

“Scott is a true professional, takes good care of the clients, speedy with phone call backs just does an A+ job all the time. I will only refer Scott for property management.”  

Dear Scott,

Good day. Thank you so much for this email. My family and I will be praying for your mother and your whole family.

Thank you for the support you have given to us, and to the kids of New Hope Homes. You have truly been a blessing to them each month. Your kindness and generosity sits on their smiles each day.

We are blessed by you. Thanks again. 

“Scott and the Golden Real Estate Team took over my property about a year ago. The results were positive and immediate. They bring the skill sets needed to get the job done. Peace of mind is the bottom line. I highly recommend their team for property management needs.”

“An overall incredible team to have on your side. Integrity and trust come to mind when thinking about this company. They manage a property I have in Huntsville Alabama. I’m about to sell my property but really hope I find another one there just so I can have them as my property management team. I would highly recommend Scott Gray and his real estate team to anyone.”

“My husband and I have had rental properties for many years and we always rented and maintained them ourselves. We thought we would always be able to continue working. Then my husband got very sick and was unable to do our maintenance. I tried to carry on hoping he would be able to work again. This did not happen. Time marched on and I was in an accident that left me incapacitated. We got Golden Rule Property Management to manage our properties. They are doing a great job! We are elderly and really appreciate what they are doing for our properties. Golden Rule is efficient, they work hard, and they do not give up. I would recommend them to anyone who has rental property and needs help in renting and managing it.”

“Just wanted to thank you for everything you have done for us and for the house. I also want to thank you for adding me to your circle of friends. My son is also in the google circle. Have a great weekend with your wife and family.”

“Fair, honest, and professional. Scott had been a great individual to work for and refer my staff to for housing.”

“Great professional service team.”

I would just like to say that since [Golden Rule’s] property managers took over the property management of Drakestone Townhomes from Fidelity Reality it has been much better. Before if something was broken or needed done around the apartment, it was like pulling teeth to get someone from Fidelity to take action. Scott, however, not only is very quick to get done what is needed, but he also has been doing many very needed improvements to the property. In addition, Scott always has the time to talk with anyone here in the complex and has, on a number of occasions, stopped by to pick up the rent in person as to save me the time of going to the office to drop it off. He has become the best property manager I have ever had and look forward to working with him for some time to come.

I appreciate you taking a close look at the charges. We had so much going on this summer with our move back to the United States that I guess I never saw the charges in the different months.  You are a man of integrity.

The above testimonial is in response to the following e-mail from Golden Rule Real Estate’s owner Scott Gray…

Hi Mark,

We finished going through your account and found the following:

We charged you admin fees on the carpet and paint 3 different times so we refunded all three admin fees of $159.12, $417.12 and $456.91 for a total of $1,033.15 charged in August and September 2013.

We also charged you twice for the painting which was $1,924.00 so we credited you back for that too.

We then charged the correct amount for admin fees which is 8% of 5776.48 for a total of 462.12.

Please see attached 2013 and 2014 Rental owner statements for additional questions.

Net result is we wired $2,051.60 to your account to make it even.

Please review and let me know if you have questions.

— Scott Gray

Owner Golden Rule Real Estate Team

“After years of managing my two rental properties myself, I accepted a military assignment in Las Vegas and it became increasingly difficult to keep up with all of the responsibilities of property management. Both properties were being vacated at the same time and I had to get help. Mr. Saul Levy, of the Golden Rule Real Estate Team, got them both houses rented within 30 days and was extremely professional and efficient. Not only did he get new tenants in quickly, but was able to increase the rent and secure long-term lease agreements. He kept me completely informed during the process and was always available to answer any of my questions. I have complete trust in his abilities and am very happy I turned my properties over to Golden Rule and Saul. I highly recommend the Golden Rule Real Estate Team and Mr. Saul Levy for anyone’s property management needs.”

“Golden Rule management team has the necessary characteristics needed for successful multifamily investing. To be successful, you must have a property management team that is not only professional and trustworthy, but also understands the importance of keeping expenses low while maintaining the property at premium level of desirability so that occupancy rates stay high while staying competitive with current market rental rates. Golden Rule is the company I recommend.”

“Thank you for your expert services in managing my duplex.  I truly would not have a clue where to start or what to do without your guidance.  I appreciate your knowledge, professionalism, and patience with me.  I am very fortunate to have found a truly professional organization such as you run.”

“I have worked with Scott and his team for several years, and the experience has always been enjoyable!”

“My house had been on the market for two years with Acquire Homes and had very little activity. I turned my house over to Scott and Bernie from [Golden Rule] in Jan of 2012 and I almost immediately had results. Scott placed a renter in there till the sale and that was a good feeling to know someone was in there and taking care of the property rather than letting it go to garbage such as had happened with the other realtor. I want to say that Bernie McDonald was always there for me via phone to answer all my questions and to just listen to me complain about Bank of America and how they conduct business as well as treating the little guy. Bernie accepted phone calls from me at all times of the day and on weekends when I had concerns with my property, He is always polite, respectful and very helpful. Bernie walked me through all the paper work steps that were needed to progress with the short sale and finally represented us on the closing date, I honestly could keep praising him for all his hard work.”

Scott took over our house as our property mgr in May of 2016. We have had no complaints from our tenants, in fact when they 1st saw the house and signed the lease it was suppose to be for 1 year, but they signed it for 2 years. My husband mentioned something about Scott saying they may want to buy it after the lease is over. That brought tears to my eyes, considering that I designed the house and then i see our house in January’s post last month and Burt and I just broke down in”Happy Tears”. Thanks for everything you have done and for managing to get respecting tenants for our house. I hope they enjoy the house as much as I have. I really miss it a lot. You are Number # One in our books!

“The Golden Rule Real Estate Team has been such a pleasure to work with! Scott’s attention to detail and dedication to HOA management has made life smoother and more productive for so many. I always recommend Scott and his team to anyone with HOA (or any) real estate management needs in the Huntsville area!”

“Scott Gray, and the entire team at Golden Rule Real Estate are fantastic. They are managing my property and they are very good with communication, do a great job maintaining my property and maximizing profit while minimizing expenses. Highly recommend them.”

“I enjoy working with Scott and his team. Top notch folks!”

“At first I was leery of this long distance relationship, but Scott and Saul have made this extremely simple for me. I rarely have to drive down there; they take care of everything for me in a professional, courteous, and efficient manner. All this for a reasonable fee. With the dynamic rental market there, they do a great job getting the place re-leased with little to no vacant months. Jeb Brewster recently did an awesome job getting the house leased at a better rate with no space between renters (something I always worry about in the winter). The Golden Rule team has my full confidence, and I would recommend them to anyone who wants to remove the headaches of managing rental properties.”

Kudos to Scott Gray and his team for taking over the property management!!!  We are excited about the direction we are moving and could not be more pleased to have him on board another year.  The property looks better than it has looked in a long time. ~Vicky Pearson

“…Scott and his group have done an outstanding job. They are honest, communicative and add the “extra” effort, often necessary, to see all parties end up in a “win-win” situation. I would recommend Scott and his firm to anyone without hesitation.”

“I have had a great experience working with Golden Rule. Scott runs a very professional organization and employs quality, hardworking people to lease and manage properties. One of these employees, Saul Levy, has worked closely on my properties. Saul is a young guy with a lot of energy and a passion for excelling on management of real estate. While many younger guys overlook the details in transactions Saul has no propensity for this type of behavior. He has always been thorough in his dealings with my properties which is rather rare for someone of his age. I completely trust his management of my properties and recommend him for anyone wanting first rate management.”

“Scott Gray and his Golden Rule team have been managing Marinawoods II Condominiums since August of 2016. Marinawoods II had been looking for a property management agent for four years when I received a flyer from Golden Rule in the mail. I called Scott and explained our situation, which was grave. Marinawoods II had chronic delinquencies with association fees, and was on the verge of financial collapse. Golden Rule stepped in and reduced our operating cost by 50%. In addition, Golden Rule has the economies of scale that ensure collection of required fees from association members. Scott is accessible, professional, and knowledgeable. It has been a pleasure working with him to turn Marinawoods II around. In summary: The grounds have never looked better, and our finances are the best they have been in a decade.”

“I have the privilege of being the Banker for Scott Gray and [Golden Rule Real Estate Team] . I have served in this capacity for the last 7 years. Scott Gray is an upstanding member of our business community. He handles his business endeavors with utmost professionalism, integrity and personal attention. In the years that I have known Scott, I have witnessed his creativity, tenacity, and willingness to roll up his sleeves and do whatever needs to be done to achieve success. His integrity and authenticity are traits that are refreshing to find in the business community today. It is my pleasure to highly recommend and endorse Scott Gray and the Golden Rule Real Estate Team.”

“The Golden Rule Management Team has truly been a blessing to my wife and I.  Being in the military we are unable to watch over our property on a regular basis so enlisting the help of [Golden Rule] was crucial.  They are true professionals.  There isn’t a day that goes by that I cannot reach them by phone or email.  There is not a job too small for them and their support to military families is amazing.”

Wanted to send a note to thank you all for your efforts over the years with my property.  You’ve been excellent to work with, extremely professional, responsive, patient with the property, and have made my life a lot easier – not to mention the positive outcome on the sale. I’m always happy to recommend your team. 

Good afternoon Scott and Bert. I wanted to tell both of you how much I really appreciate you guys reaching out and recommending the sale of my property at 103 Michael. This opportunity has led my family down the path of listing our primary home that we’ve lived in for 10 years and are now in escrow on a new home that fits our family of 5 much better. I can’t tell you how excited we are and it wouldn’t have been possible without you guys. So, thanks again for everything and I wish you both the best. ~ Todd Rider

“I would like to express how much I enjoy working with you and your team. You are truly one of my favorite clients. You are easy to work with and quick to respond. I love that you are proactive, honest, and dependable. You are a banker’s dream customer, and I thank you for that.”

“The Golden Rule Real Estate Team has been such a pleasure to work with! Scott’s attention to detail and dedication to HOA management has made life smoother and more productive for so many. I always recommend Scott and his team to anyone with HOA (or any) real estate management needs in the Huntsville area!”

“My husband and I were in town over the weekend and noticed the property looks considerably better!!!! The crepe myrtles on the corners of both buildings need to be cut back so they don’t overhang the roof/gutters and hit the upstairs windows but other than that it looks great! Again many thanks to you and your team for making a difference in our community.”

“Scott and his team have accomplished more in the past three months than my previous management company had in three years. Scott truly has the mindset to manage investment property well, can see what needs to get done to turn a property around, and execute quickly. For once in a very long time, I can see a return to profitability.

Scott and his team took over management of my properties in March of 2016, and I would do it all over again. Mine is a turn around story that, took some faith with on my part. Scott and his team did not let me down. I went from “barely rentable”, to “nice and clean” units, that have no problem being rented. Golden Rule works fast, but smart. Their expertise shows itself in their results. I couldn’t be happier with their efforts.”

I just went by the house to look at the paint job and it looks SUPER. The guys were very professional and did a great job, and I can honestly say I’d recommend them to anyone who asked for a referral.

Thanks so much for giving us their info – I really appreciate it!

“The Golden Rule Real Estate Team is professional, dedicated, hard-working and conscientious. They do what it takes to make renters and properties owners happy, creating a win-win situation for everyone.”

Mr. Gray along with his staff were very attentive to our needs, our interests and our concerns. He also was very insightful, contributing information that we had not considered and assisting us with making our ultimate selections. Scott was always available by phone and was the most efficient of any agent I have ever encountered. He returned calls and addressed concerns in a timely and forthright fashion. Finally, comparing Scott with the other agents revealed a sense of honesty and duty not previously witnessed by this individual. He, Scott, works for his clients and carries through with negotiations on behalf of his customer from the start of negotiations to the completion. For us, he was also instrumental in the build-out of our space, suggesting contractors and things to consider when proceeding with such a venture. As a physician, Mr. Gray walked me through the process (negotiated on our behalf and ensured that we were protected) from the initiation of the lease. He even ensured a fair price in case we find ourselves renegotiating the lease down the road. Mr. Gray is an honest, hardworking agent that believes in what he does and reflects honesty and sincerity unlike most agents. ~Steven M. Benecke, M.D.